Paul Matthews, CCXP, is the Customer Experience Director for insight6, overseeing the regions of Surrey and Sussex. With a robust background in the Health and Fitness Sector spanning 20 years, Paul has cultivated extensive experience in customer-facing roles and has taken on significant commercial responsibilities within various businesses.
For the past nine and a half years, Paul has dedicated his career to Customer Experience (CX), focusing on helping businesses across all sectors from Attractions to Law and everything in between to become customer-centric. When Customer Centricity is achieved it results in improved new business acquisition, greater repeat purchases, and increased customer referrals. His philosophy is simple yet profound: by placing the customer at the heart of the business and making them the focal point, remarkable business performance is achievable.
Paul's expertise in CX is well-recognized, as he is one of only 74 individuals in the UK to hold the prestigious _'Certified Customer Experience Professional'_ (CCXP) accreditation.
We are delighted to welcome Paul to our judging panel for this year's Eastbourne Business Awards.
Paul Matthews, CCXP, is the Customer Experience Director for insight6, overseeing the regions of Surrey and Sussex. With a robust background in the Health and Fitness Sector spanning 20 years, Paul has cultivated extensive experience in customer-facing roles and has taken on significant commercial responsibilities within various businesses.
For the past nine and a half years, Paul has dedicated his career to Customer Experience (CX), focusing on helping businesses across all sectors from Attractions to Law and everything in between to become customer-centric. When Customer Centricity is achieved it results in improved new business acquisition, greater repeat purchases, and increased customer referrals. His philosophy is simple yet profound: by placing the customer at the heart of the business and making them the focal point, remarkable business performance is achievable.
Paul's expertise in CX is well-recognized, as he is one of only 74 individuals in the UK to hold the prestigious _'Certified Customer Experience Professional'_ (CCXP) accreditation.
We are delighted to welcome Paul to our judging panel for this year's Eastbourne Business Awards.
